VM Login Not Working / Cannot Sign In

Category: Account & Login (Public)

Type: Troubleshooting

Steps:

1. Open VMware Horizon using one of the following:

   - Go to https://viewportal.lakelandcollege.edu/

   - Open the Omnissa Horizon Client on your device

2. Enter your Lake Land username (only the part before @, example: jsmith).

3. Enter your password.

4. Observe:

   - If desktop loads → success

   - If login fails → continue(Make at least 2 attempts)

5. Submit a Help Desk ticket requesting a password reset.

6. Wait for confirmation that your password has been reset.

7. Open VMware Horizon again (portal or client) and log in using your username.

8. Observe:

   - If desktop loads → success

   - If login fails again → continue

Escalate if:

- Login fails after confirming password reset

- Username is accepted, but the desktop does not load

- Multiple users report VM login issues

Core Keywords: VM login not working

Search Synonyms: can’t log into VM; VMware login failed; VM password not working; cannot sign into virtual desktop; Horizon client not working

Search Keywords: Lake Land VM login; Lakeland VMware Horizon login; viewportal Lakeland; Lake Land virtual desktop login