Printer Not Printing

Category: Printing & Labs (Public)

Type: Troubleshooting

Steps:

1. On a campus computer, open the print dialog and select the correct Lake Land printer for your location. Result: The selected printer matches your room or lab.

2. Send a print job from the application (Word, browser, PDF). Result: The job appears in the print queue.

3. Check the print queue on the computer. Result: If the job prints, issue is resolved. If stuck or error, continue.

4. Open the printer queue and remove any stuck or failed jobs. Result: Queue clears with no pending jobs.

5. Resend the document to the same printer. Result: Printer processes and prints the job.

Escalate if:

- Printer remains offline or in error after clearing queue and retry

- Multiple users in the same location cannot print

- Printer receives job but produces no output

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