Printing System Down

Category: Printing & Labs (Public)

Type: Incident

Immediate Actions:

1. On a campus computer in a lab, office, or classroom, send a test print to a known Lake Land printer. Result: If no output is produced and the job does not print, continue to the next step.

2. In the same location, send a test print to a second nearby campus printer. Result: If multiple printers do not produce output, a broader outage may be occurring.

Containment:

1. Record the building name, room number, and printer names where the issue is occurring. Result: Accurate location and device data are available for IT investigation.

2. Identify if the issue is limited to one room or occurring across multiple areas. Result: Scope of the outage (localized vs campus-wide) is established.

3. Notify the Help Desk immediately with all collected details. Result: IT staff can begin coordinated response and service restoration.

Escalate:

- Multiple printers across different buildings or areas fail to print test jobs

- Users report campus-wide inability to print

- Print jobs are not reaching any printers despite successful submission

Need More Help?

If this walkthrough does not resolve the issue, please contact Lake Land College IT Support for assistance.

Submit a ticket: https://helpdesk.lakelandcollege.edu/
Call: 217-234-5261

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