Application Crashes After Opening

Category: HUB & Portal Access (Public)

Type: Troubleshooting

Steps:

1. Open the application you are trying to use (HUB, Canvas, Outlook, Teams, Colleague, Etrieve, or another campus system).

2. Perform the action that causes the application to crash.

3. Observe:

   - If the application stays open → success

   - If the application closes or crashes → continue

4. Reopen the application once and repeat the same action.

5. Observe:

   - If the application works on the second attempt → success

   - If the application crashes again → continue

6. Restart your device.

7. Open the same application and perform the same action again.

8. Observe:

   - If the application works after restart → success

   - If the application continues to crash → continue

9. If using a browser-based system, retry once in Chrome or Edge.

Escalate if:

- Application crashes after repeating the same action multiple times

- Application crashes immediately after opening

- Multiple users report the same application crash

Core Keywords: application crash

Search Synonyms: app keeps crashing; program closes; application not staying open; system crashes when I open it; app shuts down

Search Keywords: Lake Land application crash; Lakeland app not working; Lake Land system crash; campus application issue; Lake Land College software issue