Frequently Asked Question

VM HTML Access / Browser Access Without USB Support
Type: Walkthrough

Steps:

1. Open a web browser and go to https://viewportal.lakelandcollege.edu
2. On the right side of the page, select VMware Horizon View HTML Access.
3. At the computer login screen, enter your VM credentials:
   • Username: the first part of your Lake Land email address before the @ symbol
   • Example: if your email is jdoe1234@lakelandcollege.edu, your username is jdoe1234
   • Password: your 6-digit birthday in MMDDYY format, unless you have already changed your computer password
   • Domain: STDNT
4. If you are connecting from home, complete the Microsoft sign-in and MFA prompt when it appears.
5. For the Microsoft sign-in page, enter:
   • Username: your full Lake Land College email address
   • Password: your HUB/Canvas password
6. If you have never set up MFA before, follow the prompts to choose a method such as an authenticator app or text message code.
7. After sign-in completes, open the VM you need.
8. Store classwork in your personal U:\ drive if you are a student or staff member using a student VM.
9. Remember that files left in a student U:\ drive are deleted at the end of each semester. This does not apply to staff U:\ drives.
10. If you need the original online visual walkthrough, open: https://hub.lakelandcollege.edu/external/pages/vm-html-access-no-usb-support-student

Observe:

• If the user can open VMware Horizon View HTML Access, sign in, complete MFA, and access the needed VM → success
• If the user cannot complete sign-in, MFA, or open the VM → continue

Escalate if:

• The user cannot reach https://viewportal.lakelandcollege.edu
• VMware Horizon View HTML Access does not open
• The VM computer login does not accept the student username, birthday password, or STDNT domain
• The Microsoft login or MFA prompt fails
• The user changed phones and cannot access MFA on the new device
• The user has any other login issue and needs Helpdesk assistance at 217-234-5261 Monday-Friday from 8:00am-5:00pm

Need More Help?

If this walkthrough does not resolve the issue, please contact Lake Land College IT Support for assistance.

Submit a ticket: https://helpdesk.lakelandcollege.edu/
Call: 217-234-5261

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